Compliments and Complaints

We are always thrilled to receive praise or compliments about our school or individual members of staff. If you are particularly pleased with an aspect of the school please make your feelings known either verbally or in writing and I will pass the message onto the person involved.

We endeavor to work in partnership with parents and aim to resolve any issues that arrive quickly and informally. We are always willing to listen and work together to solve any problems as they occur.

Occasionally this may not happen in the way a parent would expect and if this is the case there are set procedures to follow.

Step 1 – Informal visit to the teacher to discuss the issue.

Step 2 – Informal visit with the Headteacher to discuss the issue.

Step 3 – Formal letter to the Chair of Governing Body via the school.

Step 4 – Governing Body panel hearings.

Step 5 – Formal complaint to the DFE.

If the need arises, written complaints can be taken to the Governing Body as described in our complaints policy or a copy of our complaints policy is available from the school office.